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  • Dialers, AutoDialers

     


    AutoConnect E
    A Versatile, Programmable, Effective, Efficient Automated Call Routing Device for Use by the User of International Call Back Service.

    Automated Transparent Operations

    The user simply dials an international call directly as usual and waits for the call to be answered while the AutoConnect E (enhanced) performs the necessary dialing procedure to process the call through the International Call Back System (ICBS) in a manner totally transparent to the user.

    AutoConnect E is also an effective programmable device for Least Cost Routing applications.

    Concurrent Operations to Save Time

    AutoConnect E reads the digits dialed by the user to look for Intercept Sequences and when an Intercept Sequence is found, it proceeds to check the detected Intercept Sequence against its database of Exception Sequences to see if there is a match. If no Intercept Sequence is found, or if an Exception Sequence is found, the user digits go through to the Central Office (telephone exchange) as usual.

    If an Intercept Sequence is found and no match of an Exception Sequence is found, AutoConnect E seizes the call and executes two concurrent operations: With respect to the caller (user) it remains in off-hook condition and continues to collect the digits dialed by the user. Meanwhile with respect to the Central Office it goes on-hook briefly and then goes off-hook to obtain a fresh dial tone and dials the DID number or access number written in its routing program and waits to detect a ring back signal or some kind of signal tone before going back on-hook to wait for a call back call from the ICBS.

    Most good ICBS call back to the user's telephone number within a few seconds. Upon detecting the call back call's ring signal, AutoConnect E answers the call then dials the international call routing code (international access code), if required, followed by the digits of the telephone number dialed by the user that it has collected. It can also dial a PIN or security code before or after the destination number if necessary. It then either cuts the user through to the ICBS's dialing operation.

    AutoConnect E can also be programmed to route calls by Call Through Operation, such as to dial an access number, wait for the Alternative Carrier's system to answer, than dial in DTMF a PIN or security code and the destination number dialed by the user.

    Versatile Programmable Functions

    AutoConnect E is programmed using the AutoProgrammer (hardware) and ACEsoft (software) running under Windows to perform virtually all kinds of automated functions to process a call through an ICBS in all kinds of procedures adopted by different service providers. AutoConnect E may also be programmed to re-route calls when the usual call back operation through the ICBS fails. Examples: (1) The AutoConnect E may be programmed to abandon the call back operation and make the call through the regular telephone network or other service provider in the event that it finds that the ICBS is out of order (for example, no response from the system after the access number is dialed or no call back call). (2) The AutoConnect E may be programmed to continue to redial a call until it goes through in the event that it detects a fast busy signal after dialing the access number when it is being used in a country in which international lines are not always available. (3) If the ICBS is able to generate the DTMF tones A, B, C, or D when it is unable to handle a call, the AutoConnect E may be programmed to look for that tone and, if detected, abandon the call back operation and optionally re-route the call.


    Multiple Routes

    AutoConnect E can be programmed to perform automated operations to process calls through multiple ICBSs and/or Alternative Carriers according to different routing instructions. Virtually unlimited number of routes for routing calls to different service providers' systems, according to the Intercept Sequence of the user dialed number, can be programmed into AutoConnect E (limited only by the capacity of the EEPROM installed).


    Intercept Sequences

    These are sequences that AutoConnect E looks out for to decide whether or not to intercept a call and process it through an ICBS or Alternative Carrier. Intercept Sequences are usually the international call routing code and national call routing code of the country in which the AutoConnect E is installed, for example 00, 0, 011, 1, 0011, etc. Destination sensitive routing may be performed by programming country codes and city codes in the Intercept Sequences, for example 0041, 00353, etc. There is virtually no limit to the number of Intercept Sequences that can be programmed into an AutoConnect E (limited only by the capacity of the EEPROM installed).


    Exception Sequences

    Exceptions to a routing program are allowed by entries of Exception Sequences in the program. For example, 1800, 1900, 1976, 00525, and 0735 could be exceptions to the Intercept Sequences 1, 00, and 07. There is virtually no limit to the number of Exception Sequences that can be programmed into an AutoConnect E (limited only by the capacity of the EEPROM installed).


    Non-Volatile Memory

    All routing and other instructions programmed into AutoConnect E are saved in EEPROM and, as such, will not be lost even in the event of a general electrical power failure.


    Abbreviated Dialing Function

    Frequently called numbers can be dialed as an abbreviated number of 2 or 3 digits as Intercept Sequences for AutoConnect E to pick and translate into complete telephone numbers to be dialed through a certain carrier or service provider's network according to certain Least Cost Routing instructions or Routing Instructions for International Call Back call processing.


    Hang Up Supervision

    AutoConnect E can be programmed to detect on-hook condition at the end of a call and then generate a DTMF tone (for example A, B, C, #, *) or sequences of tones (for example AB, ###, **) to tell the ICBS the end of a call session.


    Benefits to the User

    AutoConnect E enables the user of pulse-dialing or rotary-dial telephones to make use of an International Call Back Service.
    AutoConnect E's automated functions eliminate the tedium and bother of manual dialing and ensure dialing accuracy to access the ICBS and enforce the corporate management's regime designed to achieve savings on long distance calls by routing such calls through an ICBS.
    AutoConnect E automatically routes calls through one ICBS or another or through the telephone company network or Alternative Carrier according to its Least Cost Routing programming to achieve the greatest savings.
    AutoConnect E's automated dialing function reduces dialing time by as much as 75%. It saves time and money.
    AutoConnect E may be programmed to automatically dial a disconnect sequence (required by some ICBSs to indicate the end of a call) when the user hangs up, thus eliminating the need for the user to remember to do so.
    Benefits to You, the International Call Back Service Provider


    With AutoConnect E you can offer the service to telephone service subscribers in areas where DTMF tone dialing service is not available. It works well with pulse dialing telephone lines and thus opens up new markets for your service.
    It automatically seizes every call that you want to capture for routing through your ICBS thus optimizing on revenue earning on the particular installation.
    AutoConnect E allows you to selectively route only the calls that you want to carry through your ICBS, thus saving you time and resources.
    AutoConnect E's automated functions and transparent operations allow your Service to be used by every telephone user, even ones that are unable to follow the procedure of International Call Back Operation.
    In the event that your ICBS is unable to carry the call due to system failure or whatever reasons, AutoConnect E can automatically re-route the calls through the telephone company network.

    Programming System Configuration

    The configuration of the programming system for at-site programming consists of AutoProgrammer which has its RS232 output port connected to a serial port of a PC running ACEsoft in Windows environment and its CO port connected to the CO port of the AutoConnect E to be programmed.


    For remote programming, the AutoConnect E is connected by a telephone line to the Public Switched Telephone Network (PSTN) at the far-end, while at the near-end the AutoProgrammer, which is connected to a PC running ACEsoft in the same manner as described above, is also connected to the PSTN.


    Programming Operation

    The routing programs are written in ACEsoft by simple point and click actions in various windows according to what you want the AutoConnect E to do in simulating the actions that one would take in a manual operation to use the ICBS.


    The program is downloaded into the non-volatile memory of the AutoConnect E from the PC via the data link (serial port of PC to RS232 port of AutoConnect E) in DTMF one line of program at a time. This program transfer operation is carried out with great accuracy by having a positive receipt verification of each line of program confirmed between ACEsoft and the AutoConnect E through AutoProgrammer before the programming operation proceeds to transfer the next line of the program.


    Remote Programming

    AutoProgrammer allows remote programming of the AutoConnect E. For remote programming, you would dial up, from ACEsoft running in the PC, the AutoConnect E installed on a telephone line in a remote location; wait for the call to be answered by a person or a telephony device, such as a fax machine. or wait for the AutoConnect E to answer automatically after 10 rings; and send the program from ACEsoft to the AutoConnect E over the telephone line. Alternatively the programming may be initiated by the user of the AutoConnect E by calling the programming system using the telephony device connected to the AutoConnect E.

    ACEsoft

    ACEsoft is a Windows-based software for programming various versions of AutoConnect E. It is intuitive in its design and is therefore easy for anyone who is computer literate to use. The PC for running it has to have the minimum system configuration described as follows: a PC with 80386 CPU, 4 MB of RAM, running at 33 MHz, a Hard Drive with 1 MB of available disk space, an available serial port, and Windows enabled.

    The programming kit is supplied with a detailed Installation and Programming Manual, which gives step-by-step procedures for programming the AutoConnect Es for different applications. The explanation is complete with many examples to help users to write the programs themselves.

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