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  • Dialers, AutoDialers

     


    Automated Transparent Operations

    The user simply dials an international call directly as usual and waits for the call to be answered while the AutoRoute SPD (Single Purpose Dialer) performs the necessary dialing procedure to process the call through the Alternative Carrier in a manner totally transparent to the user.

    Concurrent Operations to Save Time

    AutoRoute SPD reads the digits dialed by the user to look for Intercept Sequences and when an Intercept Sequence is found, it proceeds to check the detected Intercept Sequence against its database of Exception Sequences to see if there is a match.

    If no Intercept Sequence is found, or if an Exception Sequence is found, the user digits go through to the Central Office (telephone exchange) as usual.

    If an Intercept Sequence is found and no match of an Exception Sequence is found, AutoRoute SPD seizes the call and executes two concurrent operations: With respect to the caller (user) it remains in off-hook condition and continues to collect the digits dialed by the user. Meanwhile with respect to the Central Office it goes on-hook briefly and then goes off-hook to obtain a fresh dial tone and dials the access number written in its routing program and waits to detect some kind of signal tone, usually 400 Hz, before dialing the digits which it has collected. It can also dial a PIN or security code before or after the destination number if necessary. It then either cuts the user through to the Alternative Carrier's dialing operation.

    Versatile Programmable Functions

    AutoRoute SPD is programmed using the AutoProgrammer (hardware) and SPDsoft (software) running under Windows to perform virtually all kinds of automated functions to process a call through an Alternative Carrier in all kinds of procedures adopted by different service providers. AutoRoute SPD may also be programmed to re-route calls when the usual routing operation through the Alternative Carrier fails. Examples: (1) The AutoRoute SPD may be programmed to abandon the routing operation and make the call through the regular telephone network in the event that it finds that the Alternative Carrier is out of order (for example, no response from the system after the access number is dialed). (2) The AutoRoute SPD may be programmed to continue to redial a call until it goes through in the event that it detects a busy signal after dialing the access number when the Alternative Carrier's system is congested. (3) If the Alternative Carrier is able to generate the DTMF tones A, B, C, or D when it is unable to handle a call, the AutoRoute SPD may be programmed to look for that tone and, if detected, abandon the routing operation and optionally re-route the call through the telephone company network or another Alternative Carrier.

    Non-Volatile Memory

    All routing and other instructions programmed into AutoRoute SPD are saved in EEPROM and, as such, will not be lost even in the event of a general electrical power failure.

    Multiple Routes

    AutoRoute SPD can be programmed to perform automated operations to process calls through multiple Alternative Carriers according to different routing instructions. Virtually unlimited number of routes for routing calls to different service providers' systems, according to the Intercept Sequence of the user dialed number, can be programmed into AutoRoute SPD (limited only by the capacity of the EEPROM installed).

    Intercept Sequences

    These are sequences that AutoRoute SPD looks out for to decide whether or not to intercept a call and process it through an Alternative Carrier. Intercept Sequences are usually the international call routing code and national call routing code of the country in which the AutoRoute SPD is installed, for example 00, 0, 011, 1, 0011, etc. Destination sensitive routing may be performed by programming country codes and city codes in the Intercept Sequences, for example 0041, 00353, etc. There is virtually no limit to the number of Intercept Sequences that can be programmed into an AutoRoute SPD (limited only by the capacity of the EEPROM installed).

    Exception Sequences

    Exceptions to a routing program are allowed by entries of Exception Sequences in the program. For example, 1800, 1900, 1976, 00525, and 0735 could be exceptions to the Intercept Sequences 1, 00, and 07. There is virtually no limit to the number of Exception Sequences that can be programmed into an AutoRoute SPD (limited only by the capacity of the EEPROM installed).

    Abbreviated Dialing Function

    Frequently called numbers can be dialed as an abbreviated number of 2 or 3 digits as Intercept Sequences for AutoRoute SPD to pick and translate into complete telephone numbers to be dialed through a certain service provider's network according to certain Least Cost Routing instructions.

    Hang Up Supervision

    AutoRoute SPD can be programmed to detect on-hook condition at the end of a call routed by it and then generate a DTMF tone (for example A, B, C, #, *) or sequences of tones (for example AB, ###, **) to tell the Alternative Carrier the end of a call session.

    Benefits to the User

    AutoRoute SPD enables the user of pulse-dialing or rotary-dial telephones to make use of an Alternative Carrier Service.
    AutoRoute SPD's automated functions eliminate the tedium and bother of manual dialing and ensure dialing accuracy to access the Alternative Carrier and enforce the corporate management's regime designed to achieve savings on long distance calls by routing such calls through the Alternative Carrier.
    AutoRoute SPD automatically routes calls through one Alternative Carrier or another or through the telephone company network according to its Least Cost Routing programming to achieve the greatest savings.
    AutoRoute SPD's automated dialing function reduces dialing time by as much as 65%. It saves time and money.
    AutoRoute SPD may be programmed to automatically dial a disconnect sequence (required by some Alternative Carriers to indicate the end of a call) when the user hangs up, thus eliminating the need for the user to remember to do so.
    Benefits to You, the Alternative Carrier

    With AutoRoute SPD you can offer the service to telephone service subscribers in areas where DTMF tone dialing service is not available. It works well with pulse dialing telephone lines and thus opens up new markets for your service.
    AutoRoute SPD automatically seizes every call that you want to capture for routing through your Alternative Carrier Service thus optimizing on revenue earning on the particular installation.
    AutoRoute SPD allows you to selectively route only the calls that you want to carry through your Alternative Carrier Service, thus saving you time and resources.
    AutoRoute SPD's automated functions and transparent operations allow your Service to be used by every telephone user, even ones that are unable to follow the procedure of making a call through an Alternative Carrier.
    In the event that your Alternative Carrier Service is unable to carry the call due to system failure or whatever reasons, AutoRoute SPD can automatically re-route the calls through the telephone company network.
    Programming System Configuration

    The configuration of the programming system for at-site programming consists of AutoProgrammer which has its RS232 output port connected to a serial port of a PC running SPDsoft in Windows environment and its CO port connected to the CO port of the AutoRoute SPD to be programmed.

    For remote programming, the AutoRoute SPD is connected by a telephone line to the Public Switched Telephone Network (PSTN) at the far-end, while at the near-end the AutoProgrammer, which is connected to a PC running SPDsoft in the same manner as described above, is also connected to the PSTN.

    Programming Operation

    The routing programs are written in SPDsoft by simple point and click actions in various windows according to what you want the AutoRoute SPD to do in simulating the actions that one would take in a manual operation to use the Alternative Carrier's Service.

    The program is downloaded into the non-volatile memory of the AutoRoute SPD from the PC via the data link (serial port of PC to RS232 port of AutoRoute SPD) in DTMF one line of program at a time. This program transfer operation is carried out with great accuracy by having a positive receipt verification of each line of program confirmed between SPDsoft and the AutoRoute SPD through AutoProgrammer before the programming operation proceeds to transfer the next line of the program.

    Remote Programming

    AutoProgrammer allows remote programming of the AutoRoute SPD. For remote programming, you would dial up, from SPDsoft running in the PC, the AutoRoute SPD installed on a telephone line in a remote location; wait for the call to be answered by a person or a telephony device, such as a fax machine; and send the program from SPDsoft to the AutoRoute SPD over the telephone line. A version of AutoRoute SPD with autoanswer function is available. With the autoanswer version of AutoRoute SPD, which answers calls automatically after 10 rings, there is no need to have a person or a telephony device answer when you call to reprogram. Alternatively the programming may be initiated by the user of the AutoRoute SPD by calling the programming system using the telephony device connected to the AutoRoute SPD.

    SPDsoft

    SPDsoft is a Windows-based software for programming various versions of AutoRoute SPD. It is intuitive in its design and is therefore easy for anyone who is computer literate to use. The PC for running it has to have the minimum system configuration described as follows: a PC with 80386 CPU, 4 MB of RAM, running at 33 MHz, a Hard Drive with 1 MB of available disk space, an available serial port, and Windows enabled.

    The programming kit is supplied with a detailed Installation and Programming Manual, which gives step-by-step procedures for programming the AutoRoute SPDs for different applications. The explanation is complete with many examples to help users to write the programs themselves.

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