Remote Installation Services

Our team of software engineers, ensuring your specification and needs dictated by the local environment are met, can install all EurotelSat software remotely. Our remote installation service will ensure that we leave you with a system able to make calls end to end through our system allowing our software to interface with any proposed hardware.

EurotelSat will ensure installation of the following products:

· Any of the following major VoIP gateway vendors:
· Cisco (36xx, 53xx, or 54xx series)
· Quintum (Analog or Digital Tenor series)
· MultiTech (Analog or Digital MultiVOIP series)
· Radius/AAA software server
· IVR (Interactive Voice Response) Server for English or any other languages
· TFTP (Trivial File Transfer Protocol) server software
· Any of the Billing and Calling-card software of EurotelSat VoIP series

We ensure your network will be configured with our suite of softwares and undertake to make test calls, either through your designated carrier or through some of our carrier partners to ensure that all calls from your hardware is managed, tracked and billed by one of the EurotelSat developed softwares. Our suite of remote installation services includes installation and configuration of your gateways only alternatively we offer a full turnkey solution.

We are also able to offer on-site installation services, which will include a visit by an EurotelSat, engineer or a certified service partner to install and configure all your hardware and software, ensuring interoperability together with test calls and system acceptance tests. We then leave you a network solution that meets the needs of your business and opportunities in the market.

 

Remote Maintenance Services

Our maintenance agreement is built on our belief that pro-active management of your network provides the continuity in your operations and differentiates you in the market place allowing you to focus on your core competencies. We have developed a suite of remote maintenance services that either provide your full 24 x 7 maintenance support, through our fully manned and operational Network Operational Centres (NOC) or maintenance for a specified period of the day.
The Standard Maintenance Services that we offer include, but are not limited to the following:
· Secure (by VPN router) pro-active system management including:

- On-line performance and traffic monitoring of the VoIP gateway
- Radius/AAA server software
- Microsoft SQL-Server
- IVR (Interactive Voice Response) Server for English or any other languages
- TFTP (Trivial File Transfer Protocol) server software
- Billing and Prepaid Phone Card software of EurotelSat VoIP series

· Technical liaison with partner carrier(s) and managing configuration changes to ensure interoperability between carriers to limit your downtime.
· We will provide access to a Maintenance engineer on a 24 x 7 basis who will work with you in addressing any technical issues, which may arise. Each maintenance request will be provided a ticket and we ensure that our team of qualified engineers address your technical needs to minimise any downtime that you may experience. The wealth of knowledge that we carry in our NOC, not only in hardware but also in software management has been a cornerstone of our success and the reason why our customers have excelled in the market.
· We will also undertake Regular transaction log filing providing file backups based on:

- Hourly filing of 48-hour transaction logs
- Daily (at midnight) backups of 7-day data
- Monthly archiving of 6 months data

· We will maintain a log, which will be reviewed either on a monthly basis or at your requests, identifying areas that require improvement, and enhancement.
· We will manage all software upgrades and upload of regular software updates and / or installation of software patches of your different vendors as well as software procured through EurotelSat. All such upgrades, which will include upgrades to Microsoft Windows2000 and SQL-Software, Anti-virus software, will be managed to ensure that we minimise downtime.
· Optional maintenance service for Client EurotelSat VoIP software and Local Area Network (LAN) at Customer Service office site.